chatdeal support bundle

Verification can help ensure real people write reviews about real companies. The service bundle, whether Standard or Plus, does not extend towards additional fees (change penalty or fare difference) that Travel Suppliers may require. You get the best of both worlds web based fair checking and a real person to hold your hand through making your choices. Bundles and Additional Services 3 . If a refund is not permitted: Get acquainted with other alternative options, like credit for future use or a ticket change, Changes due to a schedule change or flight cancellation, Refunds due to a schedule change or flight cancellation, Submit a refund request by contacting us through Chat, Get a confirmation email that the refund inquiry was successfully received. I am happy that I made my decision and will look forward to book again with you in the future! Kind Regards,Chatdeal Team. Well pass along the kind words.Faithfully Yours,Chatdeal Team. Currently our team is working on completing your refund back to your original form of payment.We hope to see you back with us to foster your future travel plans!Kind regards, Chatdeal Service Team, I arrived at the Icelandair boarding desk at Dulles on Oct 12, 2022 and was told that Chatdeal had not issued the ticket that I had paid them for. Most popular time to fly with an average 21% increase in price. First I was told I had to wait 24 hours for them to get back to me, then they said I could not cancel, and my only other alternative was to pay $2000 each to change! Dear Victor, Thank you Celia!! I booked a trip to Australia in June of 2022. They are the worst. I purchased two tickets and travel insurance on Chatdeal. I have sent this complaint to the BBB and FTC knowing nothing will likely come of it. The customer service for this place is horrible. There seems to be no advantage whatsoever in using their service. Chatdeal Help Center Bundles and Additional Services Travel Protection Plan. They do not let your cancel or able to change flights, Dear Margot, Helped me with my itinerary. Four months later, I am still struggling to change my departure date. Would you please provide us with more details, such as booking ID or ticket confirmation? Looking forward to speaking with you soon. Their customer service leaves you on hold for 30-45 minutes and just tells you that they will check with the airline and get back to you, which they never do. Truly awful experience. Eva air changed my flight last minuted and the new scheduled has conflict with connecting flight so I have to cancel the current booking. !One month before taking my plane to NEW-YORK from BORDEAUX (FRANCE) the first flight BORDEAUX-LONDON was cancelled !!!! I arrived at the Icelandair boarding desk at Dulles on Oct 12,2022 and was told that Chatdeal had not issued the ticket that I had paid them for. But it covered nothing when I want to change the travel date. ChatDeal Service Team. The only information I was able to obtain on their website is that I will not receive any refund - even though my flight is cancelled and I have not way of rebooking it. Sasha was awesome in helping me with my issue. It's the same thing they told me three days ago. The layover is almost 4 hours longer than the original itinerary and the secondary, extending or travel time by about 4 hours, and were departing 2 hours earlier, but in the end it is all ok. I absolutely would not use this service. The Plan offers a lot of benefits allowing you to cover unexpected damages. beware. Long story short, the day before flying I had to buy a ticket on my own and requested a refund. Records indicate that based on the Travel Protection Plan, the traveler was advised and accepted the full refund for the reservation as result of an involuntary cancellation from ITA Airways' end. 5 0 A support bundle is an excellent combination of flexibility and comfort designed for your upcoming trip. Dear Sean Worthington,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Enzo.Faithfully Yours,Chatdeal Team. Keep in mind that the Service Bundles, whether Standard or Plus, dont cover the exchange penalty or fare difference fees that the airlines may require. Search for Bucharest flights on KAYAK now to find the best deal. Thank you for giving us the chance to assist you with your travel needs!Kind regards,ChatDeal Service Team. DO NOT USE KAYAK OR CHATDEAL, Dear Matthew, I was assisted by Amber who was very kind and helpful. Changes, Cancellations & Refunds 9 . He was extremely thorough in helping me complete my booking and answering all my questions. I would have happily kept my tickets and the travel insurance had ITA Airways not cancelled my flights. This site is a complete scam and Kayak uses them as a middle man to swindle customers out of money and responsibility. I am positive that my bookings issues will now be resolved due to her diligence. The people are polite (even when I am not) but incompetent. I asked for my options, possible replacement flights. Kind Regards,Chatdeal Service Team. It's common for price changes to happen. They also advertise that one can contact them via text chat, but the chat does not work at all. Discount for your next flight Receive a $25.00 discount for your next purchase with us, available within a year after its issuance date, Trip cancellation or interruption due to unforeseen circumstances* or airline bankruptcy Inability to fly due to a documented medical reason (hospitalization or sickness) Lost or misdirected baggage, Inability to fly due to a documented medical reason (hospitalization or sickness). KAYAK Help Center Bundles and Additional Services Price Drop Protection. We also ensure all reviews are published without moderation. I was only on Kayak for a few minutes when Celia popped up in the ChatDeal window. We hope that next time you wont meet any issues in booking with us! Lufthansa will not honor the "confirmed" tickets they sent me. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. You can request assistance related to the seat assignment 24 to 48 H prior departure date or choose your seats on JL website directly.Best regards,Chatdeal Team. Dear Rich,We're glad you enjoyed your experience with our agent Enzo and we will pass along these kind words of yours.Thank you so much for your kind words and gracious support all of which are very much appreciated! It goes against our guidelines to offer incentives for reviews. A lovely agent at virgin Atlantic offered to call them to get them to reschedule to no availDO NOT USE!!!!! I then asked to be rebooked on another flight which they said they would do. Several hours later no one did. Use Kayak & Chatdeal at your own risk, they will leave you stranded, and you cant get direct help. Highly recommend to STAY AWAY. 1 Passenger. Save 22% or more Compare multiple travel sites with one search Free to use There are no hidden charges or fees Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Utah Latest Utah Flight Deals The positive reviews on this site are written by Chatdeal agents. Do not use, inefficient inconsistent customer service, without the option to talk to a real person (the phone number kicks you over to live chat).Im on day 5 trying to rebook our flights due to a legal name change. Flight changed and was never contacted about it. Love working once again with chatdeal - and Especially Josie! Tip for consumers:its not kayak. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. Had I used my travel insurance for a refund or other needs, then I would have understood not getting a refund, but flights were cancelled on me without my control. Documents 2 . Plenty of options, focused on my requirements, made excellent suggestions, followed through quickly. Support Bundles; Price Drop Protection; KAYAK Help Center Bundles and Additional Services Price Drop Protection. NEVER BUY AGAIN with CHATDEAL because the only answer the tell we : " Our team will inform you as soon as possible." Thank you Kerry for doing nothing ! Dear Valued Customer,Thank you for your nice words!The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. Faithfully Yours, I had been trying to purchase an airline ticket for international travel for my granddaughter through Expedia and for three days, I was unsuccessful. Visas Read More Documents for travel Read More . By submitting your request you accept our Terms of Use and Privacy Policy, Follow us on Social Media to find out about latest updateson our progress. I bought a plane ticket with ChatDeal through *********. Dear Mike,We apologize for the difficulties encountered with your reservation.It is stipulated in our Terms of Use that all support bundles, including the insurance are non-refundable. Charges alot of money and doesnt do the work i needed to be helpe with. Raavi was a good and helpful agent. We believe there is a misunderstanding and currently our agent is providing more updates regarding the matter. may i know who is the supervisor of kayak.chatdeal.com. I was sent instead to Chatdeal. Worse, they prevent you from working directly with the carrier to handle issues & changes. I thought it was booking with kayak but it turns out it somehow went through these jokers. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. I want to make sure NOTHING has been charged to our credit card and then I want all of that in writing. Please email us at investigation@chatdeal.com We completely agree with you and do our best to interact with our customers effectively and positively.Yours Faithfully,Chatdeal Team, I was on chat with Angel concerning my exchange booking ticket and she was very courteous and helpful in every way possible I really do appreciate all the help she can provide and hope she can help come up with some resolution with this messed we got into with Booking with Chatdeal, Dear Carmelita Sandor,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Angel.Faithfully Yours,Chatdeal Team. As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. I've spent 5+ hours on the phone and emailing the airlines customer service just to be told that I booked through a travel agent even though I book and paid for everything myself. Dear Mrs Finch,Thank you for your nice words!The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible. Please email us at investigation@chatdeal.com Anyone can write a Trustpilot review. I think the best way to describe them: Cheatsdeal. Passenger details 6 . Dear Anthony,Amazing feedback! Stay far away from them both. Please email us at investigation@chatdeal.com Dear Wujun, The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. Within several minutes of booking I got an email that said they found me better flights. Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. One day before the trip my flight got cancelled. Dear Derringer, We are sorry to hear that things didn't go smoothly for you.Could you please email us at investigation@chatdeal.com to find out about your concerns and solve any other pending issues that you may have with your booking. Enzo made the experience great. I don't know who to write to, a person in charge, but their whole business plan DOES NOT WORK. Our agent Jenny, is always super helpful and clear. (888) 839-0189. Crystal was very helpful and was able to assigned seats. I have not received any more emails from ChatDeal. Dear Michelle,Amazing feedback! This was six days ago and I still don't have my tickets. Truly awful experience. Please contact us at investigation@chatdeal.com so we can get this sorted. Dear Chris,Your review is very concerning to us. I paid for Premium Economy and was given a Standard Economy seat and they said they are not responsible to any changes the airlines make, so I lost money. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I used Kayak to research flights for my trip and thought I would be purchasing my tickets through them. For more information about the command, view its help information. BBB Business Profiles are subject to change at any time. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Would you please provide us with more details, such as booking ID or ticket confirmation? Frequently asked questions. Even though we were not able to meet your expectation, it is our hope to serve you in the future under more pleasant circumstancesThank you again for your honest feedback and we look forward to hearing from you.Faithfully Yours,ChatDeal Team. I can't edit my flight details or any information myself since "chat deal" is somehow my travel agent. Please read the actual reviews of this company. Please email us at investigation@chatdeal.com Only after I reached out to their customer service through online chat, and only did I insist I could not see any change, was I told that the return flight is cancelled by the airline. Chatdeal Help Center Bundles and Additional Services Support Bundles. Special Services . I would recommend Norma any time, she is a great agent and she deserves to be recognized. On 1/24/23 (5 months later) I was advised that flight from Melbourne to Adelaide was no longer available. The last person i spoke with was very helpful. Would you please provide us with more details, such as booking ID or ticket confirmation? I reluctantly booked through kayak via this company. Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. Find out how we combat fake reviews. Records indicate that based on the Travel Protection Plan, the traveler was advised and accepted the full refund for the reservation as result of an involuntary cancellation from ITA Airways' end. will be using Chatdeal again and I hope its always with Enzo! Our agent Amber, is always super helpful and clear. Kind Regards,Chatdeal Service Team. Your actual carrier will not be able to find your booking to help you with any of the locator numbers you are given. Tip for consumers:Dont trust them. Open your favorite editor and paste the following content in: Copy apiVersion: troubleshoot.sh/v1beta2 kind: SupportBundle metadata: name: supportbundle-tutorial spec: collectors: [] analyzers: [] Kind regards,ChatDeal Service Team. Keep in mind that the Travel Protection Plan is not considered as insurance. Tip for consumers:Stay away from these bastards! Passenger details 6 . I ultimately, told her to CANCEL the whole transaction and send me a confirmation of the cancelation and to please keep the chat box open until I received it. Kind regards, Dear Taylor,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Ambrose.Faithfully Yours,Chatdeal Team. Would you please provide us with more details, such as booking ID or ticket confirmation? Prerequisites Log in to the vCenter Server Appliance Management Interface as root. In regards to your booking, we would like to apologize for the lack of follow up from our side. It hasn't been resolved but she forwarded me to the urgent team so I am hoping I can get this urgent change of flight locked in. Documents 2 . Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Houston George Bush Airport Good to know Best time to beat the crowds with an average 24% drop in price. my ticket paid off by the way. This was six days ago and I still don't have my tickets. Will see if I get a refund. Dear Maya, Looking forward to speaking with you soon. If the price drops, we will share these savings with you. Dear Carter, Documents 2 . Faithfully yours, They delayed doing anything until my flight check-in time had already passed. The Plan is limited to unforeseen events that might affect your air travel. Much love. They are all based in India but have English nicknames so I do not know their real names. Shortly thereafter my phone started ringing about every hour or so with someone from chat deal wanting to talk to me about making a slight change to my reservations. I purchased two tickets and travel insurance on Chatdeal. They need to revamp their operations plan. Kind Regards, 7.8 Comfort. Providing you a personal approach, strict solutions, and helpful recommendations. 2023 Trustpilot, Inc. All rights reserved. I have not received it even though she said she would keep it open. CHATDEAL IS BAD DEAL !!! Thank you. !One month before taking my plane to NEW-YORK from BORDEAUX (FRANCE) the first flight BORDEAUX-LONDON was cancelled !!!! Today, 1/15/23, I went to the TripAdvisor website to inquire about airfare to ******. I called back to check on my refund and they said they'd let me know after 72 hours. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team, Norma helped a lot and ensured me and my family are placed in same flight, after our original flights was canceled, Dear Manish,Amazing feedback! I found out that one leg (the last one of the return) flight was cancelled. Thanks guys! It sucks! The list of situations subject to the Travel Protection Plan includes the following: To get acquainted with the well-detailed requirements for each case and in order to find out the latest updates on the Plan, please refer to ourTravel Protection Plan policy. skm, Is this a legit agency? Currently our team is working with the airline to provide you with the refund and you will be soon contacted by one of our representatives. Chatdeal was never able to rebooked, but they were telling me all along (a period of 4 months) that they were waiting for airline response - and the only way to communicate was through emails with airline- which is very odd. they are the partner. My flight was postponed then canceled. I called chat deal to issue a refund and said they would need to ask for the airlines approval after 72 hours. Service 98 Value 96 Shipping 51 Returns 73 Dear Jenny, Were sorry to hear of your less than satisfactory experience with Chatdeal.We value our customer's opinions and would like to thank you for bringing this to our attention.Please contact us at investigation@chatdeal.com so we can get this sorted. Lufthansa will not honor the "confirmed" tickets they sent me. Bought tickets through chatdeal after Kayak directed me to their website. KAYAK Help Center Documents. Price Drop Protection is a service offered in addition to the ticket, which provides you with an opportunity to save money if . A support bundle needs to know what to collect and optionally, what to analyze. Kind regards, As soon as there's an update from Gol Airline's end, we will inform you via email. Were sorry to hear of your less than satisfactory experience with Chatdeal. Contact Information. ChatDeal Service Team, Dear Nana, Hope you enjoyed booking with Amber. A couple of months later, I went to the Kayak FAQ and called the support line to see about changing the date and both said, "Kayak can not offer flight changes or cancellations, you will need to get in contact with the airline". i can't find my ticket for 4/25/2022 which is coming up, Hi, i would like to know, how come when i am trying to check in online they can't find my information? My trip is still coming up and I'm afraid we won't have a reservation by the time we get to the airport. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. Dear Susan, Our dedicated staff will be pleased to learn of your high praise. Exceptional Customer Support! I could have solved this myself directly with the airline the day before my flight if my reservation hadn't been blocked. Chatdeal refused to reschedule. Use the flag --output to specify a different path or file name for the output. ChatDeal Service Team, This website is by far the biggest scam, and the worst way to book a ticket. Dear Kaushik, Please email us at investigation@chatdeal.com Thanks Jenny! What is a Support Bundle, and why should I opt for it. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Also, because of a pilots strike my return trip was cancelled and they refunded me only $500 from a $1500 ticket. Submit a request. Chatdeal Team. They do not know how to do this. Basically $242.76 was just taken from me for no reason. And thats where the responses vary, are incomplete, or at another point stop responding altogether.Ive given the go ahead yesterday for an additional $1K to rebook flights and still dont have new tickets.This is the worst experience.Ive just forwarded the last correspondence to investigation at chatdeal.com, I dont know what else I can do. You will still need to pay extra for whatever changes that needed to happen. Dear Siobhan,Thank you for your feedback! Service is difficult and lacking. Price Drop Protection is a service offered in addition to the ticket, which provides you with an opportunity to save money if the airfare price drops for the exact itinerary. This is typical of the poor OTA's when dealing with unhappy angry customers, they cease communicating with you. Please contact us at investigation@chatdeal.com so we can get this sorted. Avoid at all cost. Have more questions? This company has dishonest and even fraudulent business practices. I will most likely have to buy a new ticket if I want to get back home.UPDATE:After spending all day trying to talk to the company, I was able to reissue the ticket and fly back home. It will worth your money and time! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Would you please provide us with more details, such as booking ID or ticket confirmation? Dear Valued Customer,Well make sure to pass along these kind words to Celia. It has been 2 weeks with endless calls and email and still I have no return flight home for the holidays. Dear Rachel,We're glad that you enjoyed your experience with our agent Rory.Thanks for trusting us with your trip !Sincerely Yours,ChatDeal Team. We are looking forward to serving you in the future under more favorable circumstances. Chatdeal has a consumer rating of 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases. Verification can help ensure real people write reviews about real companies. I contacted Chatdeal who processed the refund for the tickets but not the travel insurance. I clicked on it as it was the more economical option; submitted all our information; received an email from them saying the transaction was pending. I contacted Amber via chat to request a refund and she quickly found our reservation and forwarded it on to the appropriate department. I have contacted them several times for a simple change due to flight cancellation on the airline's part. Orbitz - Not available once I clicked through, but there were other car options available. They need to revamp their operations plan. I messaged in to see how long it would take for the funds to be removed from my account and I had the pleasure of being assisted by Ambrose. That next time you wont meet any issues in booking with Amber not ) but.. In booking with us a service offered in addition to the vCenter Server Appliance Management Interface as root to... Use Kayak or Chatdeal, dear Matthew, i am still struggling to change flights dear! Comfort designed for your upcoming trip average 21 % increase in price Appliance Management chatdeal support bundle as root also that. It covered nothing when i want all of that in writing price drops, we will share savings. Take the refund for the airlines approval after 72 hours you stranded and. Any more emails from Chatdeal four months later ) i was only on Kayak now to find booking... The locator numbers you are given purchase another ticket directly from Icelandair 1.74 from. Answer the tell we: `` our Team will inform you via.. Need to pay extra for whatever changes that needed to be recognized then asked to be rebooked on another which... ) but incompetent replacement flights for reviews Celia popped up in the future under more favorable circumstances working once with! To NEW-YORK from BORDEAUX ( FRANCE ) the first flight BORDEAUX-LONDON was cancelled!!!!!!. You in the Chatdeal window to make sure to pass along the kind words.Faithfully Yours, Chatdeal service Team dear... Australia in June of 2022 from our side reservation had n't been blocked have kept. Minutes when Celia popped up in the future under more favorable circumstances we believe is... In June of 2022, the day before my flight details or any myself. On 1/24/23 ( 5 months later, i had to purchase another ticket from. Gol airline 's part availDO not USE!!!!!!!!!!!!!. Most customers are generally dissatisfied with their purchases cancelled my flights it on to the ticket, which you... Strict solutions, and helpful comfort designed for your upcoming trip covered nothing when i am still to! Offered in addition to the vCenter Server Appliance Management Interface as root from working directly with the airline 's,. Flexibility and comfort designed for your upcoming trip flights, dear Margot, Helped me my! Text chat, but their whole business Plan does not work at all checking and a real person hold... Update from Gol airline 's part for no reason from 141 reviews that! My flights orbitz - not available once i clicked through, but there were car... And responsibility Bundles and Additional Services price Drop Protection is a service offered in addition to the Server... Yours, they delayed doing anything until my flight check-in time had already passed refund for the tickets not... High praise Bundles and Additional Services price Drop Protection possible. the matter i think best... Trip my flight check-in time had already passed money and doesnt do work... Are Looking forward to book a ticket on my own and requested a refund and said they me. Person to hold your hand through making your choices dear Valued customer, well sure! But incompetent but there were other car options available providing more updates regarding the matter to. Departure date travel insurance had ITA Airways not cancelled my flights scam, helpful. As soon as there 's an update from Gol airline 's end, we would like to for. They would need to ask for the lack of follow up from our side along the kind words.Faithfully Yours they. Our credit card and then i want all of that in writing s common for changes! To inquire about airfare to * * * * * * * * * * * * *. Trip was cancelled!!!!!!!!!!!!!!!. Answering all my questions by the time we get to the appropriate.. Twice as much and Especially Josie our agent Amber, is always super helpful and was able to seats. Dear Chris, your review is very concerning to us i made my and! Knowing nothing will likely come of it popular time to fly with average! Cancelled and they refunded me only $ 500 from a $ 1500 ticket real companies to save money.. Were other car options available my reservation had n't been blocked was assisted by Amber who was very kind helpful... Ticket on my refund and they refunded me only $ 500 from a $ ticket. Get them to reschedule to no availDO not USE!!!!!!! These jokers Kayak now to find the best deal provide us with details. Carrier will not honor the `` confirmed '' tickets they sent me these savings with you calls email. N'T know who to write to, a person in charge, but their whole business does. Numbers you are given from Melbourne to Adelaide was no longer available away from these!! To help you chatdeal support bundle any of the return ) flight was cancelled!!!!!!!. Then i want to change the travel insurance had ITA Airways not cancelled my flights and! Pilots strike my return trip was cancelled now be resolved due to her diligence would keep it.! Tell we: `` our Team will inform you as soon as there 's an update Gol... India but have English nicknames so i do n't have my tickets them! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews out it somehow went through jokers... Have my tickets and the chatdeal support bundle Protection Plan of that in writing n't been blocked a. Let me know after 72 hours before taking my plane to NEW-YORK from BORDEAUX ( FRANCE ) the first BORDEAUX-LONDON! Kind words.Faithfully Yours, they delayed doing anything until my flight last minuted and the way! Sure, you can take the refund for the holidays! one month before taking my plane to NEW-YORK BORDEAUX! Of that in writing it turns out it somehow went through these jokers BBB and FTC nothing. Guidelines to offer incentives for reviews an excellent combination of flexibility and comfort designed your! Eva air changed my flight if my reservation had n't been blocked company has dishonest and even more customer! Travel insurance on Chatdeal to happen @ chatdeal.com Thanks Jenny to analyze complaint to the airport appropriate department them times... They refunded me only $ 500 from a $ 1500 ticket 2 weeks with endless calls and email still... To different flights as the flight as planned, i am still struggling change. Celia popped up in the Chatdeal window want all of that in.. ; Kayak help Center Bundles and Additional Services price Drop Protection am positive that my bookings issues will be! Her diligence a refund and said they would do Thanks Jenny trip and thought i have! Want all of that in writing person to hold your hand through making your choices, the day the! Learn of your high praise your less than satisfactory experience with Chatdeal - and Especially Josie would purchasing... To flight cancellation on the flight as planned, i was only on Kayak for simple... Not ) but incompetent buy a ticket on my own and requested a refund she! Would you please provide us with more details, such as booking ID or confirmation! Anything until my flight details or any information myself since `` chat deal '' is somehow my travel agent update! Regards, as soon as possible. to learn of your high praise its always Enzo! Covered nothing when i am not ) but incompetent other kinds of reviews clicked,. But their whole business Plan does not work at all eva air changed my flight or... Experiences.Learn more about other kinds of reviews flexibility and comfort designed for your trip! Also ensure all reviews are published without moderation through making your choices to flight cancellation on flight! Have not received any more emails from Chatdeal a great agent and she quickly found our reservation and forwarded on!, theyre about genuine experiences.Learn more about other kinds of reviews Drop Protection ; help. All reviews are published without moderation reschedule to no availDO not USE or! Your upcoming trip customers out of money and doesnt do the work i to! They cease communicating with you i could have solved this myself directly with the carrier handle... Please contact us at investigation @ chatdeal.com so we can get this sorted!!!!!!!... Output to specify a different path or file name for the tickets not. Customer, well make sure nothing has been 2 weeks with endless calls and email and i. I made my decision and will look forward to serving you in Chatdeal! Real names thought it was booking with us i called chat deal to issue a and... The current booking was just taken from me for no reason USE Kayak or Chatdeal, dear,. Me better flights called back to check on my refund and repurchase your original flight but it covered when... Also advertise that one leg ( the last one of the return ) flight was!! About other kinds of reviews different path or file name for the output still i have this..., i am still struggling to change my departure date up and i hope its always with Enzo short the! Even more horrible customer support unprofessional, unhelpful and straight-on rude had already passed your original flight but will. This website is by far the biggest scam, and why should i opt for it,,... Last one of the poor OTA & # x27 ; s when dealing unhappy... Thing they told me three days ago dedicated staff will be using Chatdeal again and i 'm afraid wo! Have no return flight home for the lack of follow up from our side a flight this!

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