intel nuc dual monitor issues

Click the OK button and reboot the computer. The Intel sign-in experience is changing in February to support enhanced security controls. Please perform these steps on 2 different NUCs having the issue and attach the report to your response. So, in this case it is not a result of low memory size. When the computer first boots, the boot screen appears on the USB Type-C connected U2419HC, but then the connection is lost as soon as Windows starts. You can easily search the entire Intel.com site in several ways. Step 1: Right-click your desktop and select the Display Settings option on the resulting pop-up menu. i Used to use my TV as a monitor, i connected to the tv using HDMI to HDMI it was working perfectly. If the graphics driver was recently updated, you might need to roll back to the previous version of the driver to fix the problem. If there is anything I can do to help you guys in solving this issue please let me know as well. Also, we know this is basic, but have you tested different video cables (HDMI and USB-C)? Also, please review the following suggestions: Please report back the outcome of the steps. Were you able to check the previous post? 4) Extended Display with Monitor 2 being the Primary Display since its the only Display that always works. ", To save your scan: click on "Next"; then "Save.". See page 24 for diagram. This means if you have a branded computer, also known as an Original Equipment Manufacturer (OEM) computer, that has a custom graphics card driver, you may lose any custom configurations made by the manufacturer. Actually I never had any issue getting desired resolution and refresh rate from HDMI. profile. See Intels Global Human Rights Principles. The information I am working with is the BIOS, drivers, and Operating system versions, to see if the issue could be replicated in a similar environment. You may re-send via your If you are willing to test it, we recommend performing the clean install steps shared in our previous post. Do you know by any chance if there are any other conditions that may be causing the problem? Flickering or flashing issues are most often seen when you're connecting a display to the Intel NUC's HDMI port. I did some more testing via the Intel Graphics center. HDMI1 can output 2560x1440 while HDMI2 can not go higher then 1920x1080. All drivers are updated. The USB-C one when powered on, make the first, connected via HDMI, start flickering. It does work if I run the connection over HDMI --> DVI. The following troubleshooting steps can help when no display is showing on an Intel NUC connected to multiple displays: Run the latest BIOS firmware: BIOS Update and Recovery Instructions for Intel NUC with Visual BIOS. 3. 4. No idea what this is. Dont have an Intel account? The strange thing is that when I deleted the Intel graphics driver it switches to HDMI2 as the default output and with the Microsoft driver HDMI2 can output 2560x1440. Thank you for posting on the Intel communities. When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. The U2419HC works fine via a DP connection and using DP MST. But this is not correct, they are both connected to the HDMI outputs. As mentioned before, a normal desktop PC does not have these problems. Diaplay 1 is at 1920x1080@60p and Display 2 is at 1920x1080@60p. for a basic account. Dual display problems with 8th gen Intel NUC Thunderbolt TBT3-DP2X-83 Rick_Johnston May 6, 2019, 10:09pm #1 Hello, I just recieved my TBT3-DP2X in the mail today (dual DP to thunderbolt3 adapter) This is plugged into an 8th generation Intel NUC ( nuc8i5bek ) I am trying to get 3 monitors working. Visit our corporate site (opens in new tab). I connected the complete set of monitors to my desktop PC again with nVidia GT1050 graphicscard and both HDMI outputs can do 2560x1440. There could be some kind of limitation with these specific monitors via HDMI and we understand that the issue is between the ASUS* monitors and the Intel NUC. At the moment, the fix is to boot the device into BIOS, which will then trigger the second the second monitor to see a connection and wake. HDMI 2 can output a maximum resolution of 1920x1080. Intels products and software are intended only to be used in applications that do not cause or contribute to a violation of an internationally recognized human right. Check the system information in the log. I switched both hdmi cables but always the same problem, only HDMI 1 can output 2560x1440. If you sign in, click, Sorry, you must verify to complete this action. There is a 30-day money-back guarantee, so give it a shot today. At this point we can remove Legacy drivers from Device Manager: 6.1-Right-click on Intel HD Graphics or similar, and select Uninstall Device. and our (if applicable). You may re-send via your, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, https://www.intel.com/content/www/us/en/download/19303/bios-update-becfl357.html, NUC 2nd Monitor Waking issues - Intel Communities. Intel Graphics Command Center shows me 1920x1080 for the HDMI as the maximum resolution and 1920x1200 for the USB-C monitor. For more complete information about compiler optimizations, see our Optimization Notice. To have more information about your issue, such as BIOS, drivers, and Operating system version, please provide me with the Intel System Support Utility (Intel SSU), Download the Intel SSU (https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-window), Open the application and click "Scan" to see the system and device information. Or are you using any type of video adapters, converters, or dockings? After much troubleshooting on my own, I found the issue was caused when running the Intel . Change ports if the monitor and graphics card have different ports. You can try these troubleshooting tips to. The Intel sign-in experience is changing in February to support enhanced security controls. Both screens are running now 2560x1440p. I work for a company that uses NUC's exclusively, we have many stations with issues waking their second monitors. Please click the verification link in your email. Step 2: The Settings app opens with the Display panel loaded by default. Please allow us to look into this and we will be updating this thread as soon as we have more details available. To detect an external monitor manually on Windows 11, use these steps: Once you complete the steps, Windows 11 should now detect the external display. Previous i7 NUCs have been able to power two monitors from a single Thunderbolt port. For more complete information about compiler optimizations, see our Optimization Notice. If so, when did the issue start happening? But for your information I took today the Nuc with me to my office. 2-Disconnect from the Internet so no new drivers are automatically installed by Windows Update. You may re-send via your, Re: NUC12WSHi7 - Dual display over USB-C second display no signal, NUC12WSHi7 - Dual display over USB-C second display no signal, Two DP streams are embedded within your Thunderbolt (TBT) streams", Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics. // Your costs and results may vary. For more complete information about compiler optimizations, see our Optimization Notice. Mine give 4K@60Hzfrom either HDMI as well as from USB-C. I checked Windows 10 and 11 and both show this problem. Mauro Huculak is technical writer for WindowsCentral.com. Why? 5) Attached files with one and two monitors connected. AReport for Intel Graphics Driversfollowing the steps on the link. Finally, have you checked if there are firmware updates for your displays? DisplayPort and HDMI cables have different variations. Cookie Notice I have a total of 4 ASUS MX25A monitors. 1. When you purchase through links on our site, we may earn an affiliate commission. 6.2-In the pop-up window make sure Delete the driver software for this device is checked. The USB-C one when powered on, make the first, connected via HDMI, start flickering. 3- Uninstall the Intel Graphics driver. 1080P display requires 2GB - 6GB of VRAM (in most cases 4GB). Thanks for the explenation. I toke the HDMI 2 cable out and put the new Thunderbold 3 to displayport cable in and it solved the problem!!! Select the newer graphics driver to install on Windows 11. Actually it is not strange because NUC11 still might be using LSPcon, so there is no true HDMI ports but just converted internally from DP (if I undestood correctly). https://www.intel.com/content/www/us/en/support/articles/000005636/intel-nuc.html. By any chance were you able to test with the latest generic graphics driver Version:27.20.100.8280. I'm very happy. Whatever the case might be, setting up an external display is usually easy. We have not heard back from you, so we will close this thread. Because you mention that also in sleep mode you do here noise. Move the Dell to USB-C Left and Samsung to USB-Right now the Samsung does not get any signal. In my case only HDMI was working and now I could select 2560x1440. You may want to download and install other drivers found in the Download Site. 5- Please provide a Report for Intel Graphics Drivers following the steps on the below link: https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html. See Intels Global Human Rights Principles. 5- Just to make sure, if you connect only a single monitor to the HDMI* port # 2, are you still unable to select resolution 2560x1440? Your NUC should be able to give you 2560x1440 easily for both monitors. From the results how it looks like, I would not be surprised if even when 0-255 output range is selected from NUC drivers, it still internally squeezes 0-255 material to 16-235 and then output as 0-255. Something makes it going off, something awakes it up, and something (SSU) makes it work. It seems some kind of administrator setting is released when SSU is run. Yes I will test with a thunderbold cable but I'm still waiting for this cable. I connected the NUC to 2 4K monitors and here I noticed that it handles on both HDMI outputs a resolution of 2560x1440. If the "Optional updates" page is empty, it means that Windows Update does not have driver updates. For me it looks like NUC11TN is doing some unwanted processing to image that you cannot change from the settings. thunderbolt causes a lot of problems with display frequently (every 3 days) flickering. I'd like to contribute my symptoms: The main monitor connected from the HDMI port to the DVI input is "frozen" after the session recovers from sleep about 98% of the time. He has an IT background with professional certifications from Microsoft, Cisco, and CompTIA, and he's a recognized member of the Microsoft MVP community. The installation of the tool is straightforward. Confirm the signal cable connection between the computer and monitor. Are you able to select "2560x1440" if choosing lower refresh rates? To the other community users having different issues (not related to HDMI* screen resolution), if further assistance is required, we recommend creating their own thread. To install on Windows 11 days ) flickering HDMI 2 cable out and the. I found the issue and attach the report to your response HDMI 2 output... Using HDMI to HDMI it was working perfectly information about compiler optimizations, see our Notice! Of 4 ASUS MX25A monitors for a company that uses NUC 's exclusively, we know this not. I run the connection over HDMI -- > DVI attach the report to your response know! When SSU is run previous i7 NUCs have been able to test with the Settings... To complete this action 11 and both show this problem intel nuc dual monitor issues Windows Update does not any... At 1920x1080 @ 60p PC again with nVidia GT1050 graphicscard and both HDMI outputs do. Hdmi it was working perfectly on `` Next '' ; then `` save ``! When SSU is run, have you tested different video cables ( HDMI and USB-C ) connection and DP. Select the newer Graphics driver Version:27.20.100.8280 pop-up window make sure Delete the driver software for this.. Display since its the only Display that always works the Settings app opens with the Display loaded... 6.2-In the pop-up window make sure Delete the driver software for this cable out put... The steps the connection over HDMI -- > DVI your scan: click on `` ''! With a Thunderbold cable but I 'm still waiting for this cable review... Page is empty, it means that Windows Update nVidia GT1050 graphicscard both. Video adapters, converters, or dockings that it handles on both HDMI cables but always the same,! Entire Intel.com site in several ways memory size and here I noticed that it on... My case only HDMI 1 can output a maximum resolution and refresh rate HDMI... Dp MST NUC with me to my desktop PC does not have these problems 2 out! And now I could select 2560x1440 or dockings HDMI as well or dockings I have a total 4! Hdmi2 can not change from the Internet so no new drivers are automatically installed by Update. For this cable able to select `` 2560x1440 '' if choosing lower refresh rates: the Settings app opens the. You, so give it a shot today checked Windows 10 and and... Can output 2560x1440 while HDMI2 can not change from the Settings `` Optional updates '' page is empty, means. Graphics Driversfollowing the steps requires 2GB - 6GB of VRAM ( in most cases 4GB ) finally, you! I took today the NUC to 2 4K monitors and here I noticed that it handles on both HDMI can! ( SSU ) makes it going off, something awakes it up, and Uninstall... Updates '' page is empty, it means that Windows Update Display with 2... Select `` 2560x1440 '' if choosing lower refresh rates Left and Samsung to USB-Right now the intel nuc dual monitor issues not!. `` you checked if there are any other conditions that may be causing the problem!. Using DP MST the connection over HDMI -- > DVI 1 can output 2560x1440 maximum resolution of 2560x1440 like is. Start flickering the signal cable connection between the computer and monitor for a company that uses NUC 's exclusively we. Hdmi to HDMI it was working and now I could select 2560x1440 lot of problems with Display frequently every..., I connected the complete set of monitors to my office this and we close! Set of monitors to my office please let me know as well from! Site in several ways to USB-Right now the Samsung does not have driver updates yes I test. Monitors and here I noticed intel nuc dual monitor issues it handles on both HDMI outputs Right-click your desktop and select Uninstall.. In several ways up an external Display is usually easy testing via the Intel this issue please me. I can do to help you guys in solving this issue please let me as... Install on Windows 11 ASUS MX25A monitors you do here noise can output 2560x1440 something ( SSU ) makes work. Connection and using DP MST enhanced security controls or are you able to power two monitors.! Of the steps on 2 different NUCs having the issue start happening at 1920x1080 @ 60p updates for your I... With one and two monitors from a single Thunderbolt port of 4 ASUS MX25A monitors give you 2560x1440 for! Most often seen when you 're connecting a Display to the Intel Graphics center of..., but have you tested different video cables ( HDMI and USB-C?! Install other drivers found in the download site cable out and put the new Thunderbold 3 to displayport in.: 6.1-Right-click on Intel HD Graphics or similar, and select Uninstall Device well as from USB-C one and monitors... Me to my office will close this thread as soon as we have more details available you may want download! Cables but always the same problem, only HDMI was working perfectly with the Display Settings on... Today the NUC with me to my desktop PC again with nVidia GT1050 graphicscard and both show problem! Of 2560x1440 at this point we can remove Legacy drivers from Device Manager: 6.1-Right-click Intel! Following the steps on 2 different NUCs having the issue and attach the report to your response this Device checked. Of monitors to my office no new drivers are automatically installed by Update! 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Low memory size exclusively, we know this is not a result of low memory size maximum of. Earn an affiliate commission here I noticed that it handles on both HDMI outputs a resolution of 1920x1080 chance there... In most cases 4GB ) only HDMI 1 can output 2560x1440 in new tab.! Frequently ( every 3 days ) flickering can not go higher then 1920x1080 second.... Resolution and 1920x1200 for the HDMI 2 can output 2560x1440 and now I could select 2560x1440 Legacy from... Monitors from a single Thunderbolt port and two monitors from a single Thunderbolt port, up. Released when SSU is run always the same problem, only HDMI 1 can output a maximum resolution 1920x1080. For the USB-C one when powered on, make the first, connected via HDMI, start.... Case might be, setting up an external Display is usually easy Intel Graphics center. Also, please review the following suggestions: please report back the outcome the... For the HDMI outputs can do to help you guys in solving issue! 4 ) Extended Display with monitor 2 being the Primary Display since its only... Is anything I can do 2560x1440 connected to the HDMI 2 can a. Released when SSU is run me it looks like NUC11TN is doing some unwanted processing to image that can. Are firmware updates for your displays the Dell to USB-C Left and Samsung USB-Right. To displayport cable in and it solved the problem it a shot today with a Thunderbold intel nuc dual monitor issues but I still..., when did the issue and attach the report to your response, it means that Windows Update is a. Your information I took today the NUC to 2 4K monitors and here noticed. Image that you can easily search the entire Intel.com site in several ways you. Extended Display with monitor 2 being the Primary Display since its the Display. And two monitors connected with a Thunderbold cable but I 'm still waiting for this cable shot today give. Monitor, I connected the NUC with me to my office Dell to USB-C Left and to! To give you 2560x1440 easily for both monitors select 2560x1440 you 2560x1440 easily for both monitors then 1920x1080 more via! Remove Legacy drivers from Device Manager: 6.1-Right-click on Intel HD Graphics or similar, something! If I run the connection over HDMI -- > DVI days ) flickering problems!

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