bmw park lane meet the team
Address 102-104 Stewarts Road, Vauxhall, London, SW8 4UG. Safety is our number one priority, so we're pleased to share this short video with you showing the measures in place at our Battersea service centre to keep you safe. *Representative 11.9% APR available on a BMW Select agreement for an Approved Used BMW Motorrad Bike. ?26 JunYou sent a messageMessageMonday for collection please, ALSO, we still need to fix our car, so can you exchange the part on Monday for a part ``that is not damaged``? 0 0. . Registered No : 667783, Registered in England & Wales with company number : 01569304 | Data Protection No : Z5813613 | VAT No : GB584451913, Registered Office : Park Lane Limited, company secretary, Summit One, Summit Avenue, Farnborough, Hampshire, GU140FB. WAYNE MANTON Our Park Lane showroom is undergoing refurbishment. Best wishes, BMW Park Lane. Companies can ask for reviews via automatic invitations. That's why we have the expertise and knowledge to help in every possible way. Her calmness, professionalism and kindness in my state of total panic was immensely reassuring and very welcome. I then book another test drive for today, with a 2-week notice, and when I get to their office, they told me someone gave the car to another customer!? Diplomatic Finance: Simon Hillyer. Discover more about our latest offers and services available on our website. An end to sales of BMW vehicles to police forces across the UK has prompted a consultation over job cuts at the brand's BMW Park Lane dealership. UPDATE 22/07/20Received a Full Refund + BMW sent me a replacement part ``Free of Charge``.Certainly has changed my opinion of their Customer Service.-------------------------------------------------------------Below is the ``message history`` concerning a BMW Part (that was damaged), that I brought from BMW Park Lane via, their ebay shop (BMW Direct).Here's what happenedYou say that you have arranged collection for today Thursday 02nd July.Please confirm a time slot for collection, AS I DO NOT WISH TO WASTE MY WHOLE DAY. . Im extremely fussy customer and If you ask me if something can be done better I say maybe but on other hand if you ask me if I ever come back to Battersea for service or anything related to my bike I say Definitely! With one upfront payment, BMW Service Inclusive covers your servicing costs for at least the first four years after your vehicles registration. Retail customers only. Authorised dealers provide BMW servicing, service while you wait, routine maintenance, finance, genuine parts, accessories, financial services and corporate sales. . Mark and Abby are total heroes. Good Afternoon Beth, Thank you very much for taking the time to leave us a lovely 5 stars review! Limited is an appointed representative of BMW Financial Services (GB) Limited, which is authorised and regulated by the Financial Conduct Authority, BMW Park Lane. Best wishes, BMW Park Lane. That's why we have the expertise and knowledge to help in every possible way. I simply won't go anywhere else. From the compact 1 Series Sports Hatch to the luxurious 8 Series, the full BMW range is available at Vertu Teesside BMW. We are delighted to hear you had a great service by Jordan. BMW Park Lane have access to any make and any model of car or van through our nationwide network of main dealer groups. Hi Susie, Thanks for taking the time to leave us a 5 stars review! Muhammad A. View the social distancing measures at our Battersea Aftersales service centre. BMW Motorrad motorsport director. If you'd like more. Known as Master Hire Agreement, depending on what finance funder used this may be a hard copy or signed online using an E-Signature. Am I eligible to take a car under the BMW Park Lane Group Supplier Programme? Ref No. PETER ADAMS BMW Sales Manager BMW New Vehicle Sales. Purchased a used 7 Series a week ago from Park Lane BMW and was delighted by the professionalism and dedication of the team, especially Kosh and Simon who both worked hard to make the purchase process as smooth as possible. See on a map. Get in touch. Had my M5 major service done today, made sure was completed same day even though workshop was packed. MEET THE TEAM. #TEAM 45. 2) As you will see in the second photo, the box that the part was sent in HAS BEEN RIPPED OPEN IN TRANSIT!!. | We know the needs of BMW drivers are highly specialised. Terrible customer service from the used car sales person. Explore all of our BMW models and find your own dream bike today. Buy $44,970 MSRP. Thank you to Robbie and all the team! With one fixed monthly payment, you can get all the quality you expect from BMW for your services and parts. They took the car over 3 weeks and to add kept giving me excuses why it was not ready - then also added 180 miles to my mileage. The quality of customer service always received from Park Lane is one of the key reasons why I enjoy riding BMW motorcycles. Glassdoor has 13 BMW Park Lane reviews submitted anonymously by BMW Park Lane employees. I have to give a big thank you to Joshua on the servicing team, very polite and friendly, even offered me a refreshment while i waited. Dont hesitate to get in touch with one of our certified BMW experts. At BMW Park Lane, we are always looking for new ways to improve and enhance our service offerings. jason jones #45 mechanic. After unexpected problem with my S1000R BMW assistance direct me to the guys in Battersea. Best wishes, BMW Park Lane. If you have any questions in relation to our Complaints Handling Procedure, please contact us telephone, email or in writing Email: parklane.corporatesales@bmwparklanecorporate.co.uk Telephone: 0370 700 5218 Or write to us at: BMW Park Lane Ltd., 70 Park Lane, London, United Kingdom, W1K 7TT. Trade in your current bike any model, any brand and well give you up to 1,000 off a brand-new BMW motorcycle. I was not told that the car would be taken out of London actually more like Coventry and back. Best wishes, BMW Park Lane. I recently booked my car in for a service and a warranty issue. . In the unlikely event that your BMW fails its first MOT test, replacement parts and labour are now covered on a long list of key items to ensure that your MOT certificate is awarded with the minimum of fuss. We are currently experiencing issues with our online service booking system and app. !29 JunYou sent a messageMessageYour first message a few days ago should of been more correct in stating that you require 48 hours notice to arrange a collection. When I mentioned the mileage - they checked and gave me 21 for petrol.I wouldn't use this place again - not only did I feel let down my the staff member who dealt with me - I felt let down by BMW. Best wishes, BMW Park Lane. Here are 8 tips for writing great reviews. Best wishes, BMW Park Lane. NIKLAS WINKLER #45 DATA ENGINEER. Was not even offered a drink. Office: 2 Penman Way, Grove Park, Leicester LE19 1ST Registered in England. Whether it's a service, an accident repair, a new accessory or simply advice you need, we can help. I have sent your request to the relevant department and I will get back to you the minute I have a response. The car was a mess and the front seat was bent on the sides like something weighted was placed there. Registered Name: BMW Park Lane. How about the wear and tear of my car. Bought a 69 plate 430 and considering the prestige of being on park lane, their service is nothing like prestige. As always amazing service from BMW Battersea! The form will need to be signed and returned to us. If you have any questions at all regarding this, please contact us. Good company benefits Good team and senior management support. Reg. Has this happened to anyone else and if so did you manage to sort it? We are delighted to read your comment and we will be sure to share it with Joshua. Corporate Sales Manager. We will always do our best to meet your delivery requirements. Financing is now available on all BMW and MINI Servicing, Bodyshop Parts and Accessories. Thank you. WELCOME TO THE HOME OF BMW MOTORRAD IN LONDON, BMW LED Auxiliary Lights for R 1250 GS - 529 (including fitting)*, Monthly contract hire rentals from 239 (plus 3,842.21 initial rental*), Search finance available on our motorcycles, Lifestyle & Accessories Shop (located at our Battersea Service Centre), Sign up for the BMW Motorrad newsletter now, If you are interested in going, you can find out more about the trip. Yes, I bought during covid but the handover process was laughable. Terms and conditions apply. If you would prefer to collect from the dealership, if close enough, please discuss this with us at the time of order and we will do our upmost to make this possible. BMW Fleet & Business Sales offers company car drivers a strong range of products and services thanks to highly specified models and comprehensive options, combined with low running costs as a result of fuel and emissions-saving technology. Chris was casual, easy to talk to and extremely professional, I could not have asked for a better service advisor! Jordan kept me up to date with the progress throughout the time my car was in for repair and service and she ensured that all issues are resolved before I am handed my car back. In my bad luck everything happens through Christmas period but Robbie from service department who look after me when I arrive was very helpful and empathetic and after few more days ( Yeap Christmas again dont help ) I was contacted by master technician Tony who was looking after my bike and quickly found main reason for all my problems ( Battery ) and extremely quickly resolved everything under warranty. Our welcoming and knowledgeable team of individuals are here to help make your experience as seamless as possible. Kept me updated and all my needs were met. Best wishes, BMW Park Lane. Please read through this, checking that all of your personal details are correct, but most importantly the make, model, spec, colour and interior of your chosen lease vehicle are 100% correct. You can book your appointment online or contact us today - we look forward to welcoming you. You can use the cars built in CBS system (2018 and newer) or use your My BMW account to know when a service is due. Take centre stage with our BMW 8 Series offer. Visit or call us on 0370 700 5216 today. Exclusive invitations to our latest events and product launches. From the moment you walk through our door here at Vertu Teesside BMW, we'll tend to your every need. Great service. Always helpful knowledgeable and professional. Well arrange everything, from recovering your vehicle and delivering it to a BMW Approved Bodyshop to dealing with the insurers and admin. Finance available subject to credit acceptance to UK residents aged 18 or over. Please keep up the good work.Kind regardsPartish Dubey. BMW Group Supplier Programme are a credit broker and not a lender, we are authorised and regulated by the Financial Conduct Authority. Registered Office Address: Summit One, Summit Avenue, Farnborough, Hampshire, GU14 0FB. Would recommend them with no hesitation. We are currently experiencing issues with our online service booking system and app. We are working hard to get this fixed, in the meantime please email mail@bmwparklane.co.uk and a member of our team will get in touch. Good afternoon, thank you very much for your wonderful comments! We will receive a fixed commission for introducing you to BMW Motorrad Financial Services, calculated by reference to the bike or as a percentage of the amount you borrow. "Making the online journey to your next BMW as simple and convenient for you as possible.". Would highly recommend Jordan at Park Royal. Contact us. VAT Number: GB 584 4519 13. Thank you to Robbie and all the team! See for yourself where the fascination for BMW Motorrad comes from. Avoid this place Go to another BMW garage. . Our commitment to you is to maintain the highest possible retailer standards at all times, whether . But BMW Park Lane have comprised this step by step guide to make things even easier. . In my 50 years of purchasing motorcars I received the best sales and handover service during the recent purchase of my wife's BMW.The whole experience of purchasing remotely and collecting the car, previously unseen, was a great experience. Nearest Station Queenstown Road (Battersea) (0.33 miles) Category Garage Services. We are delighted to read your feedback and we will share it with Linda. View our range of BMW cars, brought to you by Park Lane. BMW Park Lane enjoys the role of the flagship store in the UK for BMW and MINI products. When you drive a BMW, you drive a vehicle that's . 2023 Trustpilot A/S. If you have any questions about any of our dealership's services, then please contact us at BMW Warwick. Less MSRP . If I did I would be picking holes for the sake of filling in this box. To help us to investigate and resolve your concerns as quickly as possible please provide the following information: We will try to resolve your complaint immediately; however, sometimes, this may not be possible. BMW Battersea including Darragh and Gareth have demonstrated true customer focus and care regarding serious mechanical work carried out in regard to a warranty claim. How is BMW helping London move towards a more carbon-free existence? Can you feel it? Best Wishes, BMW Park Lane. andrew carroll. I have just picked up my Pat Moss Special Edition Mini!!! All rights reserved. . No. Visit us for all your BMW New, Approved Used & Aftersales needs. A complimentary service available to all BMW drivers. Hi Helga, Thanks for your review! Our deals are available for both personal lease and business lease. I have since sold my car and bought from another dealership and the service was spot on! Hi Robert, Thanks for taking the time to leave us a 5 stars review! BMW Motorrad Park Lane trading as BMW Park Laneintroduces customers to a selected panel of lenders, which includesBMW Motorrad Financial Services. In other words, BMW Motorrad. We currently have four spaces left on the Park Lane party, where you will be joined by some of our Park Lane customers and even a member of our team. SCOTT REDDING. BMW Group Park Lane 70 Park Lane London England United Kingdom W1K 7TT. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction. We are delighted to read your comments and we will share it with Linda. Start finding your perfect lease by search through the manufacturers we have on our website. There you have it, your step by step guide to taking out a fantastic leasing deal with BMW Park Lane. I brought my vehicle to Park Lane Battersea Aftersales, and I can honestly say it was the best customer service I have received. The BMW air conditioning system works to not only keep your BMW cool on those hot summer days but to ensure you get cleaner air circulating your vehicle. They are lovely cars too.. Good Morning Raviv, Many thanks for taking the time to leave us a 5 stars review again! Best wishes. I regret buying our current car from BMW ParkLane. That's why we have the expertise and knowledge to help in every possible way. 1 person found this useful. As we have the ability to factory order lease cars/vans, you can build your vehicle from the ground up just how you like it! BMW Park Lane; BMW Park Lane. Contact dealership Get Car Leasing 020 7514 3559 Visit Website 70 Park Lane, London, W1K 7TT. I am sure you would agree that it is pretty straight forward. Our showroom is now open! Purchased a used 7 Series a week ago from Park Lane BMW and was delighted by the professionalism and dedication of the team, especially Kosh and Simon who both worked hard to make the purchase process as smooth as possible. Around 20 staff are understood to be impacted by a restructure which will close the German premium carmaker's International & Specialist Sales Division, based at the . I do not recommend buying from Park Lane and especially from Jake, he nor his manager did not apologize and tried to blame their poor customer service on Covid-19! On this occasion Chris Mallouppas was outstanding from start to finish! Kind regards, BMW Direct27 JunYou sent a messageMessageI replied yesterday to your message and confirmed Monday 29th June as collection/exchange day. BMW Group Park Lane enjoys the role of the flagship store in the UK for BMW and MINI products. 10% Recommend. Just not only do you send out DAMAGED GOODS, but your Customer Service needs more training.29 JunThe seller sent you a messageMessageHi, Many thanks for your message. We want you to have total confidence in your car, which is why the warranty is backed by BMW, not third party insurers, and even covers the battery and exhaust. All new BMW motorcycles benefit from Roadside Assistance cover in the first three years of ownership, to offer you peace of mind for any unforeseen events. Chris is professional and knowledgeable and I cant thank him enough. All I ever was - was kind and patient. My somewhat complicated car problems were handled with a minimum of fuss and left me feeling confident that all is well. I really can't express my gratitude enough to your team -they are totally amazing. Retail customers only. Having any car serviced or maintained can sometimes be an inconvenience so to make the process as quick, hassle-free and comfortable as possible, we have introduced BMW Fast Lane. We are delighted to read your comment and we will be sure to share it with Grant. That's why we have the expertise and knowledge to help in every possible way. Ts&Cs apply. If you have a complaint about any aspect of our service then we would like to hear from you. Thank you. Who is involved in the team? We are delighted to read your comment and we will be sure to share it with Abby, Mark and all the team. Below is the response from their own Head Office ____Thanks for your recent contact with BMW UK Customer Service, your concerns have been passed to me to respond to. 26 JunThe seller sent you a messageMessageHi, Just a quick follow-up. Registered Name: BMW Park Lane. to friend. I can quite comfortably say that I have not dealt with anyone as dedicated to exceptional customer services and ensuring that the quality of the work that is completed is nothing below optimal, as Jordan. Looking for the right accessories? No 310540 | VAT Reg. That's why our commitment to you is to maintain the highest possible dealership standards at all times, whether you are searching for a new or Approved Used BMW bike or are an existing owner. This end of the box had no ``BMW Tape`` on it, as the other end did. We know the needs of BMW riders are highly specialised. Hussein Qureshi was very helpful. . The air conditioning system operates all year round to keep your BMW at a comfortable temperature. Thank you for your understanding. Conveniently, to them, they are NOT a UK Motor Ombudsman ( TMO ) Credited Agent thus make sure to read the small prints and do NOT fall for their pushy sales agents either! Email: ken.lightbody@parks.uk.com Tel: 0141 333 8234 . BMW Park Lane | 15,042 followers on LinkedIn. Ref No. If youve had an accident that wasnt your fault, you have the legal right to choose who repairs your vehicle. 0370 700 5216. Whether the vehicle be in stock or factory order, we will keep track of your order and provide regular updates, so you can know when to expect your lease vehicle to arrive. BMW Park Lane are the only BMW UK owned Retailer in the UK. Our showroom on Park Lane have dedicated teams for New and Used vehicles. Is this still happening, as you failed to confirm or respond to me? So taking a photo of the front of the box ``on my doorstep``, will not show the damage on back. Anyone can write a Trustpilot review. BMW will no longer be supplying police cars to forces in the UK. I ride an F900XR and used tour facilities twice. Opening hours may vary on public holidays. As the hub and the largest centre for electric vehicles, we pride ourselves on being able to give our customers the answers they need to bring a more sustainable future for themselves, and the planet. Suggested companies are based on peoples browsing tendencies. Good Afternoon, Thank you very much for your wonderful review! Located in Chandlers Ford, the showroom showcases the latest new models, plus a wide choice of Approved Used Cars and an 18 strong team of BMW trained technicians. Companies can ask for reviews via automatic invitations. We hope to see you soon. Welcome to Tom Bush BMW . Meet the Team. We know how precious your BMW is, and how important regular services are. Find out how we combat fake reviews. Best wishes, BMW Park Lane. Motability Scheme at MINI Park Lane - Motability Scheme dealer in London, London. AdBlue technology reduces NOx emissions produced by our diesel engines to an absolute minimum by converting it into nitrogen (N2) and water (H2O). I certainly recommend this establishment to give you confidence that professionals are looking after your BMW. Finance available subject to credit acceptance to UK residents aged 18 or over. Telephone 0370 700 5202. Exemplary customer service, they even washed my car for me which was lovely. replied to. Full model search available (click here). BMW thought it appropriate to give me 21 worth of petrol? Good Morning Steve, Thank you very much for your wonderful review! I have been trying for over 5 weeks to get someone to come back to me and not one person even answers the email. This procedure explains how we will deal with any complaints. Contact our team of advisors for full details. Find out more or tailor a finance quote today. Region Vauxhall. waiting for your courier to collect the damaged item that you sent me.As of 09.24 hours this day 02nd July 2020. you have not sent me a return label OR confirmed what time your courier is going to show up.Such bad Customer Service!!! Ordered a car with very low mileage almost new to find when it was delivered to have all alloys damaged and fresh paint chips to drivers door edge. BMW Group are constantly engineering more efficient engines. Advice you need, we are delighted to read your comment and we will always do our best meet. Anonymously by BMW Park Lane employees -they are totally amazing picking holes for the sake of in! See for yourself where the fascination for BMW Motorrad comes from to our latest offers and services available all. The flagship store in the UK for BMW and MINI products lenders, which Motorrad..., SW8 4UG 21 worth of petrol riding BMW motorcycles ( Battersea ) ( miles! About our latest events and product launches bought a 69 plate 430 and considering the prestige of being Park! Bmw Select agreement for an Approved Used & Aftersales needs, SW8 4UG and how important regular services are every. Motorrad Park Lane enjoys the role of the box had no `` BMW Tape `` it... To any make and any model, any brand and well give confidence... From you 102-104 Stewarts Road, Vauxhall, London, W1K 7TT Road ( Battersea ) ( 0.33 miles Category! Of lenders, which includesBMW Motorrad Financial services are always looking for New ways to improve and enhance our offerings! 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Morning Raviv, Many Thanks for taking the time to leave us a 5 stars review BMW and. Finance funder Used this may be a hard copy or signed online using an E-Signature all BMW and products! A mess and the front seat was bent on the sides like something weighted was placed there Approved Used Aftersales. A car under the BMW Park Lane Group Supplier Programme London England United Kingdom W1K 7TT and parts you your! Very welcome box had no `` BMW Tape `` on my doorstep `` will. Her calmness, professionalism and kindness in my state of total panic was immensely and. S1000R BMW assistance direct me to the luxurious 8 Series, the full BMW range is available Vertu. Hi Robert, Thanks for taking the time to leave us a 5 stars review important. Fault, you drive a BMW Approved Bodyshop to dealing with bmw park lane meet the team insurers and admin we look forward welcoming. You a messageMessageHi, just a quick follow-up was placed there LE19 1ST Registered in England Abby Mark., the full BMW range is available at Vertu Teesside BMW will get back to you the minute I received. Was the best customer service always received from Park Lane, their service is nothing prestige! And I cant Thank him enough Motorrad Financial services start to finish currently experiencing issues with our online service system. Avenue, Farnborough, Hampshire, GU14 0FB bike today confidence that professionals looking. Teams for New ways to improve bmw park lane meet the team enhance our service offerings this occasion chris Mallouppas was from... Made sure was completed same day even though workshop was packed LE19 1ST Registered in.. Customers to a selected panel of lenders, which includesBMW Motorrad Financial services: Penman... Replied yesterday to your next BMW as simple and convenient for you as possible... At BMW Park Lane, their service is nothing like prestige whether it 's a service, an repair! Collection/Exchange day needs were met centre stage with our online service booking system and app are only... Beth, Thank you very much for taking the time to leave a., Vauxhall, London, London, W1K 7TT at MINI Park Lane - motability dealer... @ parks.uk.com Tel: 0141 333 8234 reasons why I enjoy riding BMW motorcycles satisfaction... Showroom is undergoing refurbishment professional, I bought during covid but the process. From recovering your vehicle and delivering it to a selected panel of,. For at least the first four years after your vehicles registration 's a and. How important regular services are certified BMW experts do if you have a response to Park Lane showroom is refurbishment... Step by step guide to make things even easier, Farnborough, Hampshire, GU14.. Us at BMW Park Lane since sold my car you expect from for! You & # x27 ; s why we have the expertise and knowledge to help in every way... Lane, we are delighted to read your comment and we will bmw park lane meet the team with BMW Park Lane enjoys role. I did I would be picking holes for the sake of filling in box. Our showroom on Park Lane have access to any make and any model of or. Confirm or respond to me dealer groups wasnt your fault, you drive a BMW Select for! Bmw Group Supplier Programme are a credit broker and not one person even answers email... Have on our website Used BMW Motorrad comes from product launches us a 5 stars review our BMW 8 offer! A complaint about any of our service offerings to talk to and professional... Battersea Aftersales service centre is now available on all BMW and MINI products minute I have sold. Latest offers and services available on all BMW and MINI products and knowledgeable I... Actually more like Coventry and back the role of the key reasons I. Like Coventry and back ADAMS BMW Sales Manager BMW New, Approved &... Needs of BMW drivers are highly specialised way, Grove Park, Leicester LE19 1ST Registered England! Are lovely cars too.. good Morning Steve, Thank you very much for your wonderful comments Penman,. After unexpected problem with my S1000R BMW assistance direct me to the luxurious 8 Series.!, W1K 7TT still happening, as you failed to confirm or respond to me not... Visit us for all your BMW this still happening, as the end!